Returns & Exchanges
At Lenox Corporation, we stand behind our craftsmanship and want you to be fully satisfied with your home decor and dinnerware. If you are not completely happy with your purchase, you may return eligible items within 30 days of delivery for a full refund.
Initiate Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Label
Once your request is approved, download and print the prepaid UPS shipping label provided via email to ensure your delicate items are tracked.
Pack Securely
Place the items in their original Lenox packaging and secure them in a sturdy shipping box with adequate padding to prevent breakage during transit.
Ship and Refund
Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing